Frequently asked questions
What shall I wear at the Festival?
Comfortable clothes that do not restrict your movement and non-slip trekking shoes are recommended.
The weather of the mountain is likely to vary and an extreme drop or rise in temperature is not rare. Please prepare your clothing so you can deal with all weather conditions. Water proof jackets and shoes will be very useful.
Bees, wasps and ticks reside in the area. Loose fitting clothes and exposing your skin should be avoided to prevent insects coming in your clothing.
I am a newbie fujirocker. I am not sure what to take with me.
Here are some points that you may find useful when preparing your luggage.
- Raincoat (proper one for camping & hiking) as no umbrellas are allowed in the festival site.
- Hand towels (Handy as sun shade, wipe, cooler, etc.)
- Extra change of clothes (in case of rain, sweat, mud)
- Hat (to avoid sunburn, heat). A must.
- Portable ashtray. A must for a smoker.
- Warm jacket (Gets cold at night. Waterproof parkas can be used as raincoat as well)
- Rubbish bin bag (very useful)
- Pocket tissue (in case there's no toilet paper)
- Instant rescue set (so that you can take care of any minor injuries)
- Torch/Flashlight
It may be convenient to have both hands free. Make sure to look after your belongings.
Who can use the Priority Tent?
The priority tent is located at the far back of the Green stage audience area and is reserved for the following people only:
- People with disabilities and an accompanying person.
- Pregnant people and an accompanying person.
- Preschool age children and a parent/carer.
The use of the priority tent is strictly limited to the above.
Please note:
- An accompanying person cannot be more than one.
- The entry by a group of people is not allowed even if the group includes a person listed above.
- The priority tent is a rest station. Please refrain from using the tent for long periods and/or leaving your belongings.
- If you would like to use the tent, please inform the area attendant.
- Please be reminded that the space is limited and not guaranteed for your use when crowded.
Is it possible to join the festival in a wheel chair?
Green stage area wheelchair space
The spacial space is reserved for people in wheechair at the Green stage audience area. The use is limited to people in wheelchair and one attendant.
Wheel chair access toilets
Special toilets can be located in the outside gate shop area, by the entrance gate and in Orange Court area.
Guests with disabilities
If you have disabilities and cannot properly view the performances on stage, please tell the staff in the sound & lighting control booth, so that we can help you get a better view.
If you are a physical disability certificate holder, please contact us for important information at 03-5720-9999 weekdays 15:00-18:00 before July 15 (Fri) .
Is there a nursing area?
If you need a nappy/diaper changing and/or nursing place, you can use Kids Land and/or the rescue tent.
- Please refrain from using the rescue tent for the children's rest and you must not leave the children there unaccompanied.
- We don't supply nappies. Please bring your own.
Is there a play area for children?
'KIDS LAND' has facilities set up specially for children. Please be reminded you must not leave the children there unaccompanied.
From what age a child need an entrance ticket?
Primary school age children or under 12 years of age are free to enter the site as long as they are accompanied by their carers.
Can I bring glass bottles or cans?
Glass bottles and cans are not allowed in the festival site as well as the following items:
- Tents, tarp shelters, flysheets and parasols as well as any installed objects that obstruct others view
- Fireworks, explosives and any illegal substances
- Pets or animals
Can I use an umbrella?
Use of an umbrella is not allowed in the Festival. Sharp tips cause hazards and It is dangerous when obstructing others field of vision. It is not useful in downpour of rain as it gets easily blown off. Please bring a proper water-proof jacket for camping or mountain hiking.
Can I sleep in a car?
You can but please turn off the engine.
Can I bring my pet?
Pets are not allowed in the festival site.
Is there any policy about smoking?
Non smoking area
Mosh pit, the front area beyond the sound/lighting tower of each stage and Kids Land are all non-smoking. Please observe the rule fully.
No smoking while walking
Please do not smoke while walking.
Please bring a portable ashtray and refrain from smoking where your smoke can affect other people.
Can I use a leisure sheet or a foldable chair?
Leisure sheets are allowed in the festival as well as the following:
- Baby buggies with or without parasols and foldable chairs (ones that can be put away easily) can be used in the festival site.
Allowed areas
- At the far back of the audience area only
- Use is limited to behind the pathway (mountain side) at the Green Stage area. Please be prepared to put it away when you hear an announcement asking you to do so.
- Please put it away when crowded.
- Please refrain from staking out a space by leaving your leisure sheet.
- Please make sure you take your leisure sheet with you when you leave the area.
- If your leisure sheet is left unattended, Festival staff will remove it.
Can I use a tent, flysheet, tarpaulin shelter, or parasol?
Tents, tarpaulin shelters, flysheets and parasols are not allowed in the festival site.
The increased use of such equipment obstructs other people's view and takes up too much space, leaving others struggling to find a space when it gets busy. It was witnessed in the past festival years that unattended equipments created a huge block of empty space that could have been used by other guests who had no space to stand to see the stage. Please do not install any equipment (including tents, parasols, flysheets or tarp shelters) that occupies too much space and obstructs the view of other people.
Can I use a credit card?
You can use credit cards at the following shops.
The shops that take credit card
- Official Goods Shops / Green Stage Artist Goods Shop
(lump-sum payment for over ¥5,000 only)
[usable cards] VISA/ MASTER / debit card - Official Shop GANBAN (Outside Gate Shop area)
(lump-sum payment for over ¥3,000 only)
[usable cards] VISA/ MASTER
Please note:
There is no card-only queue. Please let the shop staff you are paying by card.
Please be aware that there may be some hours when cards cannot be used due to
telecommunication conditions.
Is there a place where I can charge my mobile phone?
Not as a service offered by the festival production. (Some stalls may offer offer such service)
Is there a signal for my mobile phone?
Yes but the quality of signal depends on your provider. There may be times when your connection is poor.
Is there any ATM?
Not in the festival site and adjacent area. Please bring enough cash and look after it.
Can I use a courier service?
You can send big and/or heavy items to the Festival site in advance. You can send luggages from convenience stores in Japan. Luggage collection service is also available - please contact your nearest Yamato Unyu branch. Contact Yamato Unyu Service Centre 0120-01-9625 (free dial from all areas in Japan)
Please note:
- Bags must be packaged in a specified bag cover (for a fee). Camping goods attached to your bag may get lost.
- Please keep the receipt that you get when you send your luggage and bring it to the festival site
- Your luggage may not be sent depending on its shape and contents.
- The courier service is the contract between you and the courier company and the Festival will not be responsible for any trouble in transportation.
- Please ask questions about fees or any other concerns to the courier company.
How to fill in a form
[shipping address]
FUJI ROCK NAEBA Yamato Unyu courier centre,
202 Mikuni,
Yuzawa-machi, Minami-Uonuma, Niigata 949-6292
Attn: your name (in katakana)
[sender information]
Telephone: your mobile number
Address: your address
Name: your name (in katakana)
[Delivery date]
Please ensure to fill in a date that you wish to collect your luggage
Please make sure to put the correct address.
Example
Courier desk opening hours at the Festival
July 28 (Thu) 12:00-25:00
July 29 (Fri) 7:00-25:00
July 30 (Sat) 7:00-25:00
July 31 (Sun) 7:00-25:00
August 1 (Mon) 6:00-12:00
*Please note luggages cannot be collected or dropped off outside above hours.
*Storage service also available during the festival period. Please see 'Is there any storage service?' below.
[collection point]
Yamato Unyu Takkyubin (Courier) desk @ Fuji Rock outside gate shop area
Is there any storage service?
Yamato Unyu Takkyubin (Courier) desk @ Fuji Rock outside gate shop area can store your luggage during the festival period.
Please keep valuable items with you.
Fees
¥ 500/item per day
¥ 1,000/item through festival
Service hours
July 28 (Thu) 12:00-25:00
July 29 (Fri) 7:00-25:00
July 30 (Sat) 7:00-25:00
July 31 (Sun) 7:00-25:00
August 1 (Mon) 6:00-10:00
whole period July 28 (Thu) 12:00 - August 1 (Mon) 10:00
*No service outside above hours.
*Last check out is 10:00AM on August 1 (Mon).
Are there lots of insects that I should be aware of?
Unlike in urban areas, there are insects such as bees, wasps, mosquitos and ticks in the mountain.
Although the production removes dangerous hives before the festival starts, it is not possible to find all hives so please try to be cautious yourself. It is important to be careful about unexpected insect bites in natural surroundings.
- Please prepare your deterrents and protect yourself.
- Please do not enter the woods and the restricted areas.
Bees and wasps
- Don't go near the hives. As long as you don't go near, they won't attack you.
- Beware of loose fitting clothes as you don't want ants in your pants!
- Avoid yellow or black clothes or hats. Yellow and black stripes are particularly dangerous!
- Avoid strong perfume or cosmetics, we recommend you use insect repellant instead.
- If a bee comes flying around you, move away slowly. If it is already very close to you, try to crouch down very slowly. Due to a bee's nature, you may be able to disappear from its sight by doing so.
- White hats and clothes are considered relatively safe to wear.
Ticks
Ticks here are different from the mites that you find in houses. Ticks suck the blood of medium to large animals. If ticks carry viruses when you come in contact with them, it may cause infection. This may result in ill feeling, temperature, bad skin condition and facial palsy.
- Wear fine fabric with a smooth surface in bright colors.
- Avoid loose fitting clothes and tuck trouser bottoms into your boots/socks.
- When you get back to your accommodation, check for any trace of bites. Check also your clothes, hair and scalp in case you carried any ticks with you.
- When you find a tick on your skin, don't squash it. Pull it off gently, ideally with tweezers. (Within 4 hours if possible)